ReplyWell is an AI assistant that answers your customers in seconds, day or night, using only your own information, and lets them book with you. Anything it can't answer comes straight to you.
7 days free, then £9.99/month or pay as you go
Works onShopifyWordPressWixSquarespaceWebflow
What ReplyWell does
If it's in your information, it can answer it: on your website, or through a chat link and QR code.
Does the oak table come in a smaller size?
How much is a full set of gel nails?
Are you open on the bank holiday?
Can I send it back if it doesn't fit?
Can I book a trim for Saturday?
Is there a warranty on repairs?
Where its answers come from
Catalogues, price lists, menus, FAQs, policies or your website text. Update a document and the answers update too.
Up to 50 documents, 20 MB each.
Who it's for
Any small business that answers the same questions every day.
Checked before it's sent
AI can sound sure even when it's wrong. So every price, time and promise is matched word for word against your information before it's sent. If it can't be backed up, the question comes to you instead.
is there parking near you?
Draft · stopped
Yes, there's free all-day parking right outside.
“all-day” isn't in your information
Yes, there's free 2-hour parking behind the shop on Mill Lane.
Visiting us.docx
“Free 2-hour parking behind the shop on Mill Lane.”
Every fact matched · answer sent
Setup
No training, no calls, no code. About ten minutes.
Upload what you already have, or type it in.
Share a chat link or QR code, or add one line to your website.
/chat/bloom-florists
<script src=…>
Customers get answers in seconds. Anything else comes to you.
Bookings
Add your booking page and, when a customer asks to book, your assistant hands them a Book button. With a client, out on a job or fast asleep, they can still pick a time.
can I book a skin fade for saturday?
Yes! Pick any free Saturday slot that suits you:
Book nowNew booking · 1:12am
Skin fade with Jordan
Fade Street Barbers
When it doesn't know
It takes the customer's name and email and alerts you straight away. Reply from your inbox or from the email.
Custom wedding bouquet in sage green?
Not in your information yet. Add your wedding packages and Ava will answer this next time.
No website? No problem
Put your chat link or QR code in your Instagram bio, Google profile, WhatsApp or on the counter.
Bloom Florists
Questions? Chat with us
/chat/bloom-florists
Spam protection
Cloudflare's bot protection is built in, so spam can't flood your chat or use up your messages. It checks each new chat quietly in the background, and real customers almost never notice it.
Pricing
A front desk that never closes: a flat monthly price, or just 5p for each message it answers.
Monthly
Billed monthly
7 days free · cancel any time
Pay as you go
Top up from £10
£10 = 200 messages · credit never expires
More than 200 customer messages a month? The monthly plan works out cheaper.
Fittingly, without making anything up.
Anything in the information you give it: products, prices, hours, delivery, bookings, policies and everyday FAQs. If it isn't covered, the question comes to you.
Whatever you already have: catalogues, price lists, menus, FAQs, policies or website text. Upload PDF, Word, CSV, text, Markdown or HTML (up to 50 files, 20 MB each), or type it in.
Yes. Add your booking page (Calendly, Google Calendar or any booking link) in Settings. When a customer asks to book, your assistant replies with a Book button, so bookings keep coming in while you're busy or asleep.
The monthly plan starts with 7 days free, with everything included. Cancel before the trial ends and you won't pay anything. After that it's £9.99/month.
Top up from £10 and each customer message your assistant answers costs 5p, so £10 covers 200. Credit never expires, and we email you when it drops below £5. If you get more than 200 messages a month, the monthly plan works out cheaper.
It never guesses. It takes the customer's name and email and sends you the question by email or Slack.
Cloudflare's bot protection (Turnstile) is built in. It checks each new chat quietly in the background, so spam can't flood your chat or use up your messages. Real customers almost never notice it.
Yes. Every assistant gets its own chat link and QR code for Instagram, Google, WhatsApp or your counter.
If you can upload a document and copy a link, yes. Adding it to a website is one line of code, with a guide for each website builder.
Yes, in two clicks from your billing page. It keeps working until the end of the month you've paid for. Pay as you go has nothing to cancel.
The monthly plan includes up to 1,000 customer messages a month, plenty for most small businesses. Above that, new questions come to you instead, and the count resets on the 1st. Pay as you go has no monthly limit.
About
ReplyWell is made by Cimpli AI, a UK-based AI and automation consultancy. It does one job carefully: answer from what you know, and hand over what you don't. Questions? Email hello@replywell.io and a person will reply.
Set up your AI assistant in minutes. 7 days free, then £9.99 a month, or pay as you go.
Start your free trial