Refund policy

Try before you pay

The monthly plan starts with a 7-day free trial with everything included. If you cancel before the trial ends, you won't be charged anything. If you don't, your subscription starts automatically when the trial ends.

Cancelling

Cancel any time from the billing page in your dashboard. You won't be charged again, and your assistant keeps working until the end of the month you've already paid for.

Refunds

• Monthly payments aren't refunded for part-used months, because the service stays available until the end of the month you paid for.
• If you were charged by mistake, for example after you had cancelled, or charged twice, we will refund that payment in full.
• If ReplyWell didn't work for a significant part of a month because of a problem on our side, we will refund that month.
• Pay-as-you-go credit doesn't expire and isn't refunded, whether used or not, except for a top-up charged by mistake or twice, which we refund in full. A message the assistant fails to answer because of a problem on our side is credited back automatically.

To ask for a refund, email hello@replywell.io from your account's email address within 30 days of the payment, and say which payment it is about. We'll reply within 5 working days. Approved refunds go back to the card you paid with, and usually arrive within 5 to 10 working days.

Your legal rights

ReplyWell is sold to businesses. Nothing in this policy takes away any rights you have by law. For everything else, see our terms of service.